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FAQ & Booking
popular questions
Yes! Just let us know beforehand and we welcome you and your little friend with care.
Pick up location (tours & retreats) is flexible and we can gladly arrange also transfer for you and your group upon request.
You can cancel for a full refund up to 48 hours before your tour’s scheduled departure time. Refunds are processed within 5–7 business days.
Tour cancellations made within 48 hours of departure are non-refundable, as our local guides and partners have already reserved their time and resources for your spot. However, as a gesture of goodwill, we will do our best to help you replan your tour for a later date, subject to availability and a possible replanning fee to cover our partners' costs. Please contact us immediately to explore your options. No-shows on the day of the tour are not eligible for replanning or refund.
Yes, you may reschedule your tour up to 48 hours before departure, subject to availability.
If we cancel the tour due to severe weather or operational issues, you’ll be offered a choice between a full refund or rescheduling.
We are a small business committed to ethical tourism and local partnerships. Our local guides and the small family-owned venues we work with depend on each confirmed booking. The 48-hour window allows us to fairly compensate our local partners and potentially offer the spot to another guest. Your understanding helps us sustain a responsible and high-quality travel ecosystem.
Contact us by email at [email protected] or WhatsApp/Viber at +30 690 796 97 59. The sooner you reach out, the more we can help.
booking Policy
Refunds are only available according to the following schedule:
No refunds or credits are provided for no-shows or early departures for any reason.
Given our deep commitments to local providers who are small business owners depending on our confirmed bookings, we cannot offer refunds or credits for last-minute cancellations. However, we do offer two supportive options:
We craft our retreats as intimate, transformative experiences with limited spaces. Unlike large hotel chains, we work directly with small local providers, family-run businesses, independent artists, and local guides. These partners are booked and paid well in advance based on our confirmed attendee list. Our policy allows us to honor our financial commitments to them, ensuring they are treated fairly and can continue to offer their exceptional services. It’s a core part of our ethical and sustainable- slow tourism model.
Yes, it is highly recommended and is your best protection. Due to this policy, we require all retreat guests to purchase comprehensive travel insurance that includes “trip cancellation” and “interruption” coverage. Some policies even offer “Cancel For Any Reason” (CFAR) add-ons. Please secure insurance shortly after booking to cover unforeseen events, illness, or changes in circumstances.
In the rare event we must cancel a retreat, you will receive a full refund of all amounts paid directly to us. We are not responsible for non-refundable travel costs (flights, visas, etc.), another important reason to secure travel insurance.
For any questions or to discuss your situation, please contact us at: [email protected] or WhatsApp/Viber at +30 690 796 97 59. The sooner you reach out, the more we can help.
how can we help you?
We know plans can change, and we’re here to work with you. Behind every policy is a real person who cares about your experience.
If you’re facing unexpected circumstances, have questions, or need to discuss your options, please reach out. A conversation can often lead to a solution that feels right for everyone.
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